After-sales > Service-Intelligent garage - mechanical garage - three-dimensional parking equipment

After-sales maintenance

In order to improve the after-sales service system of the company, clarify the mutual rights and obligations of the company and users, and ensure the quick and standard after-sales service of products, according to relevant national regulations, our company has formulated the following after-sales service regulations:

Free monthly fixed cycle of equipment maintenance within 24 months.

Our company will carry out professional maintenance for the lifting and horizontal moving three-dimensional parking equipment used by you no less than twice a month, and send 1-3 professional technicians to carry out maintenance every time.

According to site inspection, test or maintenance contents are as follows:

Motor maintenance;

(2) Transmission parts sprocket, chain maintenance, such as refueling, observe the operation;

Maintenance of the operation of each safety protection device;

Point check and test of each control switch and button;

(5) Cleaning of machine parts and daily maintenance of rust prevention;

Electrical insulation, including the test of ground resistance.

After-sales Service Center

In the event of equipment failure, he/she can respond immediately and send professional maintenance personnel to the site in 2-hour. In case of special failure, he/she will take the initiative to communicate and negotiate with the owner in time and propose the best solution within the shortest time for the owner to take action. Provide 24-hour on-duty service: 15506262888 to ensure smooth communication.

Main operation procedures and content

1. Main operating procedures

Our company promises to respond immediately after receiving the repair call (on site service) and send professional maintenance personnel to the site to deal with it within half an hour. General technical problems can be solved by technicians within 1 hour to ensure the normal operation of the equipment. In case of quality problems, the seller shall be responsible for replacing the damaged parts and restoring the normal operation time shall not exceed 24 hours.

The after-sales service personnel shall fill in the maintenance service or fault treatment record in detail in two copies, one for each customer and the company's quality control department. The record shall be valid only if signed by the user's representative.

Good maintenance and repair is the key to the safe and reliable operation of equipment. Therefore, special personnel must be assigned to maintain and repair the equipment in accordance with the specific contents stipulated in the equipment maintenance and repair system.

2. Maintenance contents

According to site inspection, test or maintenance contents are as follows:

Motor maintenance.

(2) Transmission parts sprocket, chain maintenance, such as oil, observe the operation.

(3) Maintenance of the operation of each safety protection device.

The point check and test of each control switch and button.

(5) Cleaning of machine parts and daily maintenance of rust prevention.

Electrical insulation, including the test of ground resistance.

● Weekly maintenance specific content:

1. Check whether the sound of the motor is normal;

2. Check whether the brake brake is accurate and reliable;

3. Check whether the action of all limit switches is accurate and reliable;

4. Check whether the photoelectric switch works reliably;

5. Check whether all the indicators on the operating box are in good condition;

6. Check whether the buzzer is working normally;

● Monthly maintenance content:

1. Clean the dust on the photoelectric switch;

2. Check whether the fixing bolts of all limit switches are loose;

3. Check the tightening procedure of the transmission chain of the moving crane and elevator platform;

4. Check the oil level height of the reducer; if the reducer is maintained for a lifetime, it shall be carried out according to the reducer instruction;

5. Carry out manual vehicle access for all parking Spaces on the upper level and observe the positioning accuracy of the parking Spaces. If the parking space is not allowed due to the failure of the brake motor brake spring, the original parts shall be replaced immediately.

Before the end of the product warranty period, our company will conduct a comprehensive inspection on the parking equipment of the demander free of charge, and correct the problems for free. All expenses incurred thereby shall be borne by our company.

3. Signing of maintenance contract for parking equipment

Our company parking equipment warranty period since the delivery of the user to provide free maintenance service, a monthly maintenance regularly send staff and for the user to provide 24 hours all-weather emergency repair services, free after m, to market price bag or small bag all sorts of model such as maintenance services, product quality assurance period for three months before the end of parking equipment maintenance contracts with the users.

4. After the signing of the parking equipment maintenance contract

◆ Parts supply:

1. Within the warranty period

1) For the parking equipment of the demander, the company will provide oil, cotton yarn and other auxiliary materials for repair and maintenance free of charge, and spare parts of mechanical parking equipment damaged in normal use free of charge.

2) The company will provide lifetime maintenance materials, which will be provided at a preferential price.

3) In order to ensure the normal maintenance work, according to the consumption of each mechanical parts, our company provides users with lifelong maintenance materials and parts.

2. After the warranty period

1) Spare parts supply beyond the product quality warranty period, and all parts of the equipment are damaged and replaced, and supplied and sold at the company's cost price.

2) After signing the maintenance contract, we will also prepare some spare parts for the use of mechanical parking equipment (the spare parts provided for free will be determined according to the signed maintenance contract), so as to be available at any time.

The maintenance content after the warranty period

● First class maintenance

Carried out before the use of the equipment every day, specific contents:

1. Clean the dust on the surface of the equipment;

2. Check whether the sound of the motor is normal;

3. Check whether the brake brake is accurate and reliable;

4. Check whether the action of all limit switches is accurate and reliable;

5. Check whether the photocell switch works reliably;

6. Check whether all the indicators on the operating box are in good condition;

7. Check whether the buzzer is working normally;

● Secondary maintenance

Once a month, in addition to arranging the contents of primary maintenance, the following contents should be carried out:

1. Clean the dust on the photoelectric switch;

2. Check whether the fixing bolts of all limit switches are loose;

3. Check the tightening procedure of the transmission chain of the moving crane and elevator platform;

4. Check the oil level height of the reducer; if the reducer is maintained for a lifetime, it shall be carried out according to the reducer instruction;

● Three-Stage maintenance

Once a month. In addition to arranging the contents of the first and second level maintenance, the following contents shall be carried out:

1. After the first month of operation of the equipment, the reducer oil must be changed and the oil inside the reducer shall be washed clean. The reducer shall use no. 40 mechanical oil or no. 90 industrial gear oil.

2. Check the wheels on the first floor, the wheels on the upper floor, and the moving shaft support of the lifting plate

Whether each bearing of the brace and sprocket group is in good condition, and the bearing that needs refueling shall be refueled;

3. Check the wear degree of the lifting chain, and replace all the chains in case of serious wear;

4. Carry out a comprehensive inspection of the whole mechanical system and electrical system of the equipment;

5. The battery of the PROGRAMMABLE controller should be replaced every five years, and it must be replaced within 5 minutes, otherwise the data in the memory will be lost.

Maintenance fee rate after expiration of warranty period

According to different rights and responsibilities, we make the following quotation for the project:

I. Big bag mode:

Our company is responsible for the user training, maintenance, overhaul, targeted repair, technical consulting services, maintenance of the process of accessories, low-value consumables and due to natural wear and tear or damage caused by all repair, replacement costs.

After consultation, both parties shall sign a after-sales service contract. The rights, obligations and responsibilities of both parties shall be clearly defined in the contract

After-sales Service Commitment

Wuxi Anbo intelligent Technology Co., LTD. Is a professional parking equipment manufacturer focusing on the national market, service in all parts of the country prior to product promotion, wherever the product goes, the service must be in the first place, can guarantee the after-sales service of the product. In order to avoid your doubts on our company in the product market and to reflect our company's emphasis on this project, we hereby make the following commitments:

1) Free professional maintenance shall be provided at least twice a month within 42 months from the date of equipment acceptance and product safety acceptance certificate, and 1-3 professional technicians shall be dispatched each time;

2) Quality assurance for parts replaced free of charge within the warranty period: 24 months from the date of replacement;

3) Furui Technology has a service organization in Hangzhou, which is convenient for the buyer to purchase spare parts, and can arrange technical services in time when the buyer needs;

4) The period of free repair and further defective parts shall be 3 hours after the seller receives the buyer's notice;

5) Send professional maintenance personnel to the site to deal with the problem within half an hour after receiving the repair call. General technical problems can be solved by technicians within 1 hour to ensure the normal operation of the equipment. In case of quality problems, the seller shall be responsible for replacing the damaged parts and restoring the normal operation time shall not exceed 24 hours.

6) Under the normal operation of the equipment, all vulnerable parts shall be repaired and replaced within the period of free warranty service;

7) Beyond the warranty period, the Company undertakes to supply all parts at the direct cost of production or purchase by the Company;

Operation training plan

(1) List of training

The project name

Time (Day)

specific

place

The price

note

currency

The unit price

On-site training

4 ~ 6

7 days

Equipment installation site

The yuan

free

Free training

Note: The final person-time depends on the owner's demand.

(2) Training plan

Our company will train owners' management personnel on the basic maintenance and management technology of mechanical parking equipment. The company's special training center, training personnel to personally debugging, fault simulation maintenance. In case of special circumstances, the owner is in urgent need of temporary maintenance and management personnel. Our company will provide them at any time to relieve the owner's worries.

1. Number of persons: 4~6 (to be determined).

2. Time: A one-week, 4-hour daily training course before the mechanical parking equipment is handed over to the owner after acceptance.

3. Location: Equipment installation site.

4. Content: The course mainly focuses on understanding the performance, working principle, operation, repair and maintenance of the equipment, so as to achieve proficient operation and easy troubleshooting by myself.

5. The course arrangement is as follows:

(1) Day one

time

The training content

Training purpose

In the morning

General knowledge of parking equipment

Knowledge of parking equipment and operating principles

In the afternoon

Parking area planning

Master the division of equipment area and the numbering method of the platform

(2) The next day

In the morning

Construction of parking equipment

List of standard names and specifications of parking equipment

In the afternoon

Safety system for parking equipment

Master the safety device of the equipment

(3) The third day

In the morning

Normal operation of parking equipment

Master the basic operation of parking equipment

In the afternoon

Daily failures and their occurrence

Understand common failures

(4) The fourth day

In the morning

Fault display and troubleshooting methods

Understand the cause of the fault, control data elimination method

In the afternoon

Electrical wiring diagram says

Master the simple principle of electrical circuit

(5) The fifth day

In the morning

Safety knowledge explanation

Master daily safety instructions

In the afternoon

Explanation of national standard of parking equipment

Understand national standards and regulations

(6) Day six

In the morning

Implement the monthly regular maintenance project

Understand the maintenance content, maintenance knowledge and maintenance practice

In the afternoon

Application of maintenance tools

Use maintenance tools correctly

(7) The seventh day

In the morning

Comprehensive discussion and problem solving

Trainees repeated operation, manufacturing false fault, on-site answer

In the afternoon

Theoretical and practical field operation examination

Really master the operation of stereo parking equipment

Note: The above training time is tentative. The principle of training for the operator of the employer is to master the above training content until the operator has fully grasped the above training content, and let the operator really grasp the theoretical knowledge and practical operation according to the on-site explanation.